Account & Data Deletion
Step-by-step instructions to permanently delete your cloud account records, release a device seat, or erase local Orbit files on your Mac.
You Can Delete Your Data at Any Time
You have the right to ask us to permanently delete any personal information we hold about you, including your email address, license records, and any device linked to your account. Follow the structured methods below.
Ask Us to Delete Your Data from Our Servers
Permanently erase your email address, purchase record, license key, and feedback history.
Send a deletion request from the email address associated with your Orbit license to:
support@graond.comOpen Pre-Filled Deletion EmailCompleted within 48 hours of verification.
Written confirmation sent once erased.
Associated license keys are permanently disabled.
Remove a Device from Your License
Free up an active Mac seat without deleting your purchased license.
Launch Orbit on your Mac and click Plans & Upgrade (👑) in the left sidebar.
Under Manage License (next to Turn Off License on This Mac), click Turn Off and confirm Turn Off on This Mac.
The active seat binding is removed from our database so you can activate another Mac or re-activate this Mac in 1 click.
Deleting Local On-Device Data
How to remove all local workspace files, license caches, and uninstall Orbit from macOS.
Run this command in Terminal (or delete the folder in Finder) to remove all local workspace profiles (config.json), local license caches (license.dat, device_history.dat), and local feedback logs (feedback_history.json):
rm -rf ~/Library/Application\ Support/OrbitTo also remove the application binary, drag /Applications/Orbit.app to the macOS Trash.
A Note on Financial & Tax Records
Statutory invoice retention by our Merchant of Record, Paddle.com.